our process
Quality Assured to the World
At Hero Foods, our process is designed to protect product quality while meeting international trade and regulatory requirements. From sourcing through to export delivery, we manage each stage with care and precision.
We work closely with established New Zealand farmers who operate in clean, natural environments — partnering exclusively with generational mussel farmers to ensure optimal meat-to-shell ratios and full traceability.
From Ocean to Market
How We Deliver Consistent Quality
Every stage of our supply chain is managed to preserve freshness, meet regulatory requirements, and build confidence for international buyers.
Pure Environment
Grown entirely naturally in New Zealand’s isolated, nutrient-rich open ocean currents, feeding only on wild phytoplankton.
Suspended Longlines
Cultivated on continuous crop ropes suspended above the seabed, ensuring the mussels are clean, sand-free, and undamaged.
Sustainable Yield
Farmed in strict adherence to the A+ Sustainable Aquaculture Programme, leaving the marine ecosystem cleaner than before.
Freezing, Packing &
Handling
Our core expertise lies in the freezing and packing of products for export. All products are handled in approved facilities under strict hygiene and temperature‑controlled conditions to preserve freshness, flavour, and nutritional value.
Quality Control &
Compliance
Products are managed in accordance with New Zealand food safety regulations and the specific import requirements of destination markets such as the US, China, EU, and GB. Quality checks and documentation are completed at every key stage.
Packaging &
Export Preparation
We provide export‑ready packaging formats suitable for wholesale, retail, and foodservice channels. Packaging and labelling are prepared to meet importing country standards and customer specifications.
Logistics &
Global Delivery
Working with reliable logistics partners, we coordinate international shipments and continuous cold-chain transport. From port clearance in New Zealand to delivery at your destination, we manage the entire export journey.